Shipping and Returns
Welcome back registered user of Ktav.com. After you sign in, please note the customer number that indicates your discount status in the upper right hand corner of the my account screen. Please note: USA orders are shipped via UPS ground for minimum cost of $7.50. Your actual shipping may be higher based on what UPS charges to ship your order. Outside the USA orders are shipped book rate uninsured parcel post via the US Postal Service. The customer is responsible for all custom fees, brokerage and shipping costs. For any other methods of shipping, contact us at (201) 963-9524 or email orders@ktav.com. You must request permission to return any books in writing. Fax your request to (201) 963-0102. If you already have a KTAV customer account, your 6 digit number will appear there, an assurance that you are getting your appropriate discount. If you are registered as an individual customer but represent an institution, please email staff@ktav.com for a review of your status.

Thank you for your order. To order you must provide a name, address (bill and ship to)and telephone number. You have the option of registering a credit card number (We accept only Visa, MC and Amex).

INSTITUTIONAL CUSTOMER REPRESENTATIVES. If you are a representative of an institution, please include the institution's name as well as the KTAV customer account number. If you do not know if you have an account number or can't remember this 6 digit number, that's ok. All users who indicate an affiliation will be confirmed with the institution for status identification. USA orders are shipped via UPS ground for minimum cost of $7.50. Your actual shipping may be higher based on what UPS charges to ship your order. Outside the USA orders are shipped book rate uninsured parcel post via the US Postal Service. The customer is responsible for all custom fees, brokerage and shipping costs. For any other methods of shipping, contact us at (201) 963-9524 or email orders@ktav.com. You must request permission to return any books in writing. Fax your request to (201) 963-0102.