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1 |
How
do I search and find my item? |
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You
can always use the search option located at the
top of the page. Please type in the book title,
author's name, or description either in part or
in full and click go. At this time you can not search
by Item or ISBN number. |
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2 |
How
do I know if my order was confirmed? |
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An
automated confirmation email is sent IMMEDIATELY
AFTER YOU CONFIRM YOUR KTAV.COM order. Later, when
your order is ready for shipment, KTAV.com sends
another email that contains a 6 digit shipping order
number. This 6 digit order number CONFIRMS THAT
YOUR ORDER WILL BE SENT. If you did not receive
this 6 digit order number, your order MAY NOT BE
SHIPPED. Your order may have been cancelled or rejected.
Additionally, since orders on this website system
can not be altered once confirmed by you, any changes
accepted by KTAV (communicated by phone, fax or
email) will be registered exclusively on your paid
invoice sent via the postal mail. |
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3 |
Can
I change my order online after confirmation? |
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No.
Once you confirm your order online with KTAV.com
it can not be altered via this ordering system.
Any changes accepted by KTAV (communicated by phone,
fax or email) will be registered exclusively on
your paid invoice sent via the postal mail. |
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4 |
Are
all items listed on KTAV.com for sale? |
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No.
Items that contain: not yet available, out of stock,
informational and/or has no price can not be sold.
If the item should become available, its listing
will be changed. |
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5 |
What
is the minimum charge to ship orders within the
USA? |
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USA
orders are shipped via UPS ground for minimum cost
of $7.50. Your actual shipping may be higher based
on what UPS charges to ship your order. Outside
the USA orders are shipped book rate uninsured parcel
post via the US Postal Service. The customer is
responsible for all custom fees, brokerage and shipping
costs. For any other methods of shipping, contact
us at (201) 963-9524 or email orders@ktav.com. |
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6 |
What
is the minimum charge for orders to outside the
USA and what are the options for shipping? |
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Outside
the USA orders are shipped book rate uninsured parcel
post via the US Postal Service. Documentation of
shipment is available. If you wish other means of
shipment please contact us at (201) 963-9524 or
Fax (201) 963-0102 or email orders@ktav.com. If
an outside the USA order is not shipped by Parcel
Post, the customer is responsible for all custom
fees, brokerage and shipping costs. |
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7 |
Established
KTAV customers with account numbers. |
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If
you are an established KTAV customer you will receive
the appropriate discount. In many cases this will
be lower than the price listed on the website. Institutional
accounts are open to certain non-profit organizations.
Call or email us to get information on opening an
institutional account. |
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8 |
How
does KTAV Publishing House handle manuscript inquiries? |
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Thank
you for your interest in publishing your manuscript
with KTAV Publishing House, Inc. ****************************************
1. Please look at our choice and forthcoming title
categories to see what subjects KTAV Publishing
House is currently interested in publishing. 2.
Bearing in mind the above, please send MS inquiries
as email to editor@ktav.com. If interested, we will
ask for a complete MS, sent on a disk as well as
hard paper copy to KTAV Publishing House. 3. At
this time, KTAV is not accepting any unsolicited
juvenile fiction. |
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9 |
FURTHER
QUESTIONS AND ANSWERS |
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More
help questions and answers are forthcoming in response
to your email and feedback responses. Again if you
are having a problem with this website you can always
email KTAV at staff@KTAV.com, fax 201-963-0102 or
call 201-963-9524. Thank you again for visiting
KTAV.com |
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