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1 |
How
do I search and find my item? |
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You
can always use the search option located at the top of
the page. Please type in the book title, author's name,
or description either in part or in full and click go.
At this time you can not search by Item or ISBN number. |
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2 |
How
do I know if my order was confirmed? |
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An automated
confirmation email is sent IMMEDIATELY AFTER YOU CONFIRM
YOUR KTAV.COM order. Later, when your order is ready for
shipment, KTAV.com sends another email that contains a
6 digit shipping order number. This 6 digit order number
CONFIRMS THAT YOUR ORDER WILL BE SENT. If you did not
receive this 6 digit order number, your order MAY NOT
BE SHIPPED. Your order may have been cancelled or rejected.
Additionally, since orders on this website system can
not be altered once confirmed by you, any changes accepted
by KTAV (communicated by phone, fax or email) will be
registered exclusively on your paid invoice sent via the
postal mail. |
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3 |
Can
I change my order online after confirmation? |
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No.
Once you confirm your order online with KTAV.com it can
not be altered via this ordering system. Any changes accepted
by KTAV (communicated by phone, fax or email) will be
registered exclusively on your paid invoice sent via the
postal mail. |
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4 |
Are
all items listed on KTAV.com for sale? |
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No.
Items that contain: not yet available, out of stock, informational
and/or has no price can not be sold. If the item should
become available, its listing will be changed. |
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5 |
What
is the minimum charge to ship orders within the USA? |
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USA
orders are shipped via UPS ground for minimum cost of
$7.50. Your actual shipping may be higher based on what
UPS charges to ship your order. Outside
the USA orders are shipped book rate uninsured parcel
post via the US Postal Service. The customer is responsible
for all custom fees, brokerage and shipping costs. For
any other methods of shipping, contact us at (201) 963-9524
or email orders@ktav.com. |
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6 |
What
is the minimum charge for orders to outside the USA and
what are the options for shipping? |
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Outside
the USA orders are shipped book rate uninsured parcel
post via the US Postal Service. Documentation of shipment
is available. If you wish other means of shipment please
contact us at (201) 963-9524 or Fax (201) 963-0102 or
email orders@ktav.com. If an outside the USA order is
not shipped by Parcel Post, the customer is responsible
for all custom fees, brokerage and shipping costs. |
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7 |
Established
KTAV customers with account numbers. |
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If you
are an established KTAV customer you will receive the
appropriate discount. In many cases this will be lower
than the price listed on the website. Institutional accounts
are open to certain non-profit organizations. Call or
email us to get information on opening an institutional
account. |
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8 |
How
does KTAV Publishing House handle manuscript inquiries? |
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Thank
you for your interest in publishing your manuscript with
KTAV Publishing House, Inc. ****************************************
1. Please look at our choice and forthcoming title categories
to see what subjects KTAV Publishing House is currently
interested in publishing. 2. Bearing in mind the above,
please send MS inquiries as email to editor@ktav.com.
If interested, we will ask for a complete MS, sent on
a disk as well as hard paper copy to KTAV Publishing House.
3. At this time, KTAV is not accepting any unsolicited
juvenile fiction. |
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9 |
FURTHER
QUESTIONS AND ANSWERS |
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More
help questions and answers are forthcoming in response
to your email and feedback responses. Again if you are
having a problem with this website you can always email
KTAV at staff@KTAV.com, fax 201-963-0102 or call 201-963-9524.
Thank you again for visiting KTAV.com |
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